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Here are a number of questions that you the customers ask us at Ray-Johnson-Online-Design. To save your time, we have included both the questions and answers on this page. If you can not find the answer you are looking for then please click the image below to contact us.

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How Long Will It Take To Design My Graphics?
 

The time it takes to complete your project will depend on how much you need done.

Small packages  such as ebook covers or logo design are usually ready in 2 days. Larger projects  such as web design can take up to 10 days.

If there are many orders ahead of yours, we will be happy to email you the completion date for your designs.

Note: It is always best to get in well before your site is to go live. Getting the graphics completed early will avoid the disappointment of any time delays.

 
 

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How Do You Deliver My Completed Files?
 

Your completed files are sent to the email address from which you made payment, in WinZip format.
 

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Can I GetA .PSD Of All My Graphics?
 

When you order any package, you have the option of getting your files in .PSD. With ebook covers - due to licensing restrictions of image size limits, RJOD regrets that we cannot give you the flat version.  In the case where the design is totally unique and no stock images are used, you may request the flat .psd layout.
 
 

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Can I Order A Customised Graphics Package?
 

Of course you can... Just email us through our contact page, to discuss packages, such as web design, graphic design, themes, logo design or any other graphic design you may have in mind.
 

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Can I SAVE MONEY If I Order MULTIPLE Graphics Sets?
 

If you intend to buy bulk amounts, please contact us. We will arrange a discount deal.
 

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What If I Don’t Like My Design?
 

If you absolutely don't like the design, you will get one revised version.  If the revision is not to your satisfaction, you will have to pay to get more revisions. We do not revise complete packages without charge. We do not make refunds for any packages, only single graphics.
 

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How Many Revisions Do I Get?
 

Unless otherwise stated, you get a MAXIMUM of 2 FREE revisions of each product. If you want more revisions of the design, you pay $35 per revision. To avoid disappointment, please explain in detail what you require.
 

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Can You Consult Me On My Design And What I Should Do?
 

Yes, in fact - this is one of our specialities. Please contact us with regards to how we can help you, and we will give you a price list and details of our consultation services.

Please add our Skype I.D: ezsell

Or

Our MSN Messenger I.D: ezsell121subscribers@hotmail.co.uk

To your respective contacts list to allow Ray Johnson and one of his team to contact you.
 
 

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Can I JV (Joint Venture) With RJOD?
 

We are always looking for JVs and possible project partners, so if you have suggestions, don't hesitate to contact us.
 
 

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PLEASE NOTE: *All photos/images used in web design or other packages are purchased directly from Royalty free photo sites. If you wish to obtain the image and/or extended use license, please do so at your own expense or contact us to purchase it on your behalf. For more information on use of images please read our disclaimer.

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